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Have a question about your order or our plants? Fill out the form below and we'll get back to you as soon as possible.

Live Arrival Guarantee

We stand behind the health of every plant we ship. Our Live Arrival Guarantee covers live aquatic plants that arrive dead or severely damaged due to transit conditions. If your order does not arrive in acceptable condition, we will make it right.

How to Submit a Live Arrival Claim

Claims must be submitted within 2 hours of delivery. To be eligible, please follow these steps exactly:

1. Locate your order number — you can find it in your confirmation email or order history.
2. Take three required photos before unpacking:
   1. Unopened package contents — a photo of everything inside the box before anything is removed.
   2. Items laid out — all plants removed from packaging and spread out so each item is visible.
   3. Close-up of the issue — a clear, detailed photo showing the damage or condition of the affected plant(s).
3. Submit your claim using the contact form above. Include your order number and attach all three photos. Claims submitted without the required photos or after the 2-hour window cannot be processed.

Thank you for helping us resolve your issue quickly and fairly.